Appointments
The surgery operates an appointment system. You can make an appointment by calling at the surgery or phoning reception on 0131 556 8842. The first available appointment will be offered to you. Some appointments are available the same day. If you require an urgent appointment you may be asked to discuss this with the doctor first. All appointments are for ten minutes. If you have several problems which you feel are likely to take up more time then please book a double appointment. If you cannot keep your appointment, please try to let us know as soon as possible.
Group Practice - Changes to Appointment System from September 2007 -
In response to feedback from patients, we are making some changes to our appointment system in order to best meet the needs of our growing patient population.
We will be introducing a "Duty Doctor" system, so that a named doctor is available every day to deal with urgent medical problems that cannot wait for a booked appointment. This may not be your regular doctor, but feedback suggests that patients are generally happy to see any doctor when the problem is urgent. The Duty Doctor will also be available for telephone advice and emergency house call requests.
You will still be able to book appointments in advance for the doctor of your choice and we hope that the Duty Doctor system will allow a greater number of appointment slots with your chosen doctor. In addition the doctors will all offer some telephone consultations each day, so that if you have a simple problem or question, or need to discuss progress of a certain condition or medication, you may prefer to choose a telephone consultation, where the doctor will call you at a pre-booked time.
In order to meet patient needs, we will now be offering pre-bookable appointments over lunchtime, and also hope to offer more appointments at either end of the working day.
The doctors all continue to offer home visits for the very elderly and frail, terminally ill and those who are house bound. We would ask that requests for house calls be placed by 9am whenever possible.
We will be closely monitoring the impact these changes have and any feedback you have can be sent to Mrs Ros Chadha, our Practice Manager.
Home Visits
If you require a Home Visit, please telephone with the details to the surgery before 9am. Only request a Home Visit when you are too ill to attend the surgery or if you are very elderly and frail, terminally ill or housebound.
Looking after your health...