How to register as a patient
You may register as a patient if you reside within the practice area. To register you should bring in your NHS medical card, birth certificate, photographic ID (passport, ID card or driving licence) and proof of address (mortgage/rental agreement, recent utility bill, bank statment or current employment documents). If you do not have a medical card you should complete a registration form. If you have not been registered with a GP in the UK before then you must provide additional documentation to that listed above:- If you are from the EEA you must provide evidence that it is your intention to permanently reside in the UK. If you are from outwith the EEA you must produce a letter from the home office confirming residency in the UK, or "No Time Limit" stamp on passport. All new patients are asked to complete a lifestyle questionnaire and are invited to attend the Practice Nurse for a New Patient Medical. The Registration Form and Patient Questionnaire can be downloaded from the Home page. All registration documentation must be brought into the practice in person - please attend after 10am if possible.
When the surgery is closed
Out-of-hours cover is provided by Lothian Unscheduled Care Service (LUCS), commissioned by Lothian NHS. In the event of a life threatening emergency telephone 999. For urgent medical advice telephone NHS 24 on 08454 24 24 24 (www.nhs24.com). (This number is also available by telephoning the practice out-of-hours when a recorded message will give the NHS 24 number). Protected Learning Time - The practice is closed between 12.30pm and 6pm on approximately 6 afternoons per year. Please refer to the News section for the dates of these.
Patient Confidentiality
All our staff have been trained to ensure that any information we hold about you remains confidential.
Protecting Personal Health Information
A new Data Protection Act was introduced in March 2000. It gives you important rights over how personal information about you is used. The NHS Lothian leaflet "Protecting Personal Health Information - A Guide for Patients" is available from reception. The leaflet explains your rights and tells you how Lothian General Practice will use your personal health information.
Code of Conduct
We operate a zero tolerance policy to abusive and threatening behaviour which means immediate removal from the practice list.
Consent to the treatment of children
Children under 16 can give their own consent if the medical practitioner attending the child considers the child capable of understanding the nature and possible consequences of the procedure or treatment. If the child is judged capable, the practitioner must seek the consent of the child rather than of the parent.
Problems or Complaints
If you are unhappy with the service you have received or if you have any problems with the services of the practice, please speak to the Practice Manager. There is also a suggestions box in the waiting room.
Are You A Carer?
Do you provide help and support to a friend, neighbour or relative who could not manage otherwise because of frailty, illness, disability or a mental health problem? If the answer is YES then please click on "Contact" and let us know.
Looking after your health...